Privacy Policy

We collect information you provide directly to us, information collected automatically when you use our website, and information obtained from third parties.

Information You Provide

• Contact & identity information: name, date of birth, email address, phone number, and mailing address when you request a quote, fill out a form, or speak with an agent.
• Health & coverage information: household size, income range, existing coverage, and health conditions you voluntarily share to help us identify suitable insurance plans.
• Communications: records of your correspondence with us by phone, email, or chat, including call recordings made with legally required notice and consent.

Information Collected Automatically

• Usage data: pages visited, links clicked, time on site, and referring URLs collected via standard web-server logs and analytics tools.
• Device & browser data: IP address, browser type, operating system, and screen resolution.
• Cookies & similar technologies: session cookies required for site functionality, analytics cookies (Google Analytics), and preference cookies. You may disable cookies in your browser settings; some site features may not function without them.

Information from Third Parties

We may receive information about you from insurance carriers, licensed lead aggregators, and referral partners who have obtained your consent to share your information for insurance-related purposes.

We use the information we collect to:

• Respond to your inquiries and provide insurance quotes and plan comparisons.
• Connect you with licensed insurance agents and carriers appropriate to your needs.
• Process enrollment applications and support ongoing policy management.
• Communicate with you about your account, plan options, renewals, and regulatory updates affecting your coverage.
• Send marketing communications (with your consent where required by law), including information about plans, promotions, and educational content.
• Improve our website, products, and services through analytics and internal research.
• Comply with applicable federal and state laws, including those governing the sale of insurance.
• Detect, prevent, and respond to fraud, abuse, and security incidents.

We do not sell your personal information to data brokers or unaffiliated third parties for their own marketing purposes. We share your information only in the following circumstances:

• Insurance carriers and administrators: To obtain quotes, process applications, and service your policy, we share relevant information with the insurance companies whose products you are interested in or enrolled in.
• Licensed agents and brokers: Our affiliated and contracted agents may access your information to assist with your coverage needs.
• Service providers: Vendors who perform services on our behalf (e.g., CRM software, telephony, email delivery, analytics) under contracts that restrict use of your data to providing those services.
• Legal and compliance: When required by law, subpoena, court order, or regulatory request, or to protect the rights and safety of Sicuro Health, our clients, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

By providing your telephone number and submitting a form on our website, you expressly consent to receive calls and text messages from Sicuro Health and its licensed agents — including via an automatic telephone dialing system or prerecorded voice — at the number provided, for insurance-related purposes. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at info@sicurohealth.com.

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing laws. Call recordings are retained for compliance and quality-assurance purposes.

Sicuro Health is a licensed insurance agency, not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) in all circumstances. To the extent we handle protected health information (PHI) on behalf of a covered entity, we do so pursuant to applicable business associate requirements. Health information you voluntarily share with us to obtain insurance quotes is used solely to identify and recommend coverage options and is not disclosed for unrelated purposes without your consent.

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to maintain our business records, and to comply with legal obligations — including Florida and federal insurance-recordkeeping requirements, which generally mandate retention of insurance-related records for a minimum of five years. When information is no longer needed, we delete or anonymize it.

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (TLS), access controls, and periodic security reviews. No data transmission over the internet is 100% secure; we cannot guarantee absolute security.

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Request that we not share your information with certain third parties.

Florida residents have rights under the Florida Information Protection Act (FIPA). California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us at info@sicurohealth.com or by mail at the address below. We will respond within the time frame required by applicable law.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

Our website may contain links to third-party websites (such as insurance carrier websites or government resources like HealthCare.gov and Medicare.gov). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last updated” date at the top of this page. Your continued use of our website after any change constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: